Dreams

Our initial impressions of Dreams were good. We were served quickly and courteously while in the shop, and found a bed we liked fairly quickly. However the bed slats arrived damaged, and so we were forced to use Dreams' helpline.

The process of getting replacement slats was long and difficult. They did not arrive on the day specified, which is particularly annoying since they can only deliver during work hours. When they did turn up the replacements were the wrong size.

We were forced back to the helpline, and were given a new date when new slats (third set) would be delivered. These did not turn up on the given day, so we phoned up again. We were given a new delivery date, and this time they did arrive on the right day.

Product - Good quality, comfortable mattress. Solid and nice looking bed frame, once we got decent slats. It was ok to put together.

Price - Very good, partly because we bought ex-display models.

Service - Great in the shop, terrible once we'd paid and left.

Overall: The complete bed was therefore half a month later than advertised, we had to wait for deliveries on five days (only three of which they delivered on), and we had to spend a long time on the phone to Dreams. We were given no compensation for our troubles.