Tesco Photos

We have ordered photos from the online Tesco website twice now.

Delivery Speed - Reasonable, the photos came within two weeks.

Cost - Very good, especially if you are bulk buying. Possibly the best thing about this service.

Quality - Good, apart from some problems with how photos had been cropped (chopping the tops of heads off, etc) which can be remedied by using the green box cropping tool on the website.

Website - There are a number of points to make about the website. It works "best" on Internet Explorer (inconvenient for those of us who use other browsers). You can use it with (for example) Firefox but it makes it harder and slower to upload photos. The website helpfully places a green box outline over your photograph to show you which bits will be cropped. This is a really good tool, easy to use and saves chopping off the tops of people's heads. However, the green box only shows up if you are using Internet Explorer. We found that Internet Explorer also reloaded the page constantly, which made selecting numbers of prints, areas to be cropped etc very frustrating and turned it into a race against the webpage.

Customer Service - The second time we used the website there was a slight problem "with the payment details". We were emailed and told to call their helpline, quoting our reference number. Unfortunately the helpline is only open Mon-Fri 9am-5.30pm. When we called, we got a recorded message asking us to leave our name, phone number and order number and they would call us back. It took about five and a half hours for them to call. The man who called was helpful and polite and the problem was quickly sorted out. Top marks for their customer service.

Overall: Good and bad. The price is great, very cheap even with postage but the frustration of having to use the flawed Internet Explorer definitely tarnished the whole experience. If they fixed the website so you could use it with Firefox this service would be excellent.

Website - http://www.tescophoto.com/wpp/tesco/